Dom has a strong background in digital marketing, content strategy, and SEO. He has a passion for helping businesses create engaging, valuable content that drives results. Dom is also a regular contributor to industry publications and has been recognized for his work in the field.
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AVOXI, a cloud voice provider based in Atlanta, has launched Trusted Outbound Voice, an integrated solution designed to reduce barriers in outbound calls between businesses and customers. According to company officials, the AI-powered SaaS platform aims to increase connection rates and decrease unwanted calls by controlling what appears on customers’ caller ID screens.
The provider claims that the software allows businesses to manage number reputation and use local caller IDs. The solution integrates with existing contact center tools, including Genesys and Amazon Connect.
With over 80% of consumers receiving weekly fraudulent calls, skepticism toward unknown callers is at an all-time high, said Barbara Dondiego, CEO of AVOXI, who shared the news with CMSWire exclusively ahead of its official launch on March 10.
The platform is described as a centralized software layer orchestrating four pillars of outbound voice strategy:
TrueLocal Integration: Bidirectional local voice and caller ID in over 110 countries
Intelligent Caller ID: AI-powered engine selects optimal caller ID by dialing
Reputation Management: Monitors global databases for spam indicators with analytics
Brand Caller ID: Displays verified brand identity on recipient screens (coming soon)
AVOXI has executed a product strategy focused on AI integration and unified communications expansion. The company expanded integrations with Webex, Zoom, and Microsoft Teams in May 2025, followed by AI enhancements in its cloud voice platform in June with automated issue detection and improved outbound engagement.
In September, AVOXI partnered with Metrigy to release a market study on enterprise CX voice priorities and in November launched Proactive Service, a SaaS monitoring tool claiming 97% preventive issue detection.
AVOXI received a TMC Labs innovation award in July 2025 and garnered several Stevie awards in September, including gold for new product of the year.
Modern cloud voice platforms now support local and AI-optimized direct inward dialing (DID) and TrueLocal bidirectional numbers. These allow businesses to present geographically relevant caller IDs that increase response rates. Systems integrate SIP trunking and programmable voice API links to deliver carrier-grade network performance for high-volume communications.
AI-based caller ID selection analyzes recipient location, time zone, and historical response patterns to dynamically choose the most reliable number presentation. This reputation management capability helps organizations avoid spam labeling while maintaining compliance with numbering management standards.
Modern voice platforms offer real-time API integration with CCaaS solutions like NICE and Genesys, UCaaS and CRM systems including Salesforce and HubSpot. Platforms provide encrypted interactions, call recording, and verification workflows while meeting regulatory standards, including PCI-DSS, HIPAA, and GDPR.
AVOXI offers a cloud-based communications platform for IT and telecommunications leaders, contact center operations, and customer experience executives in enterprise and mid-market organizations. Founded in 2001, the platform offers global voice management, including local DIDs, toll-free and bidirectional numbers in over 150 countries.
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","authorMetaDescription":"Dom Nicastro is an award-winning journalist, editor and media personality with over 25 years of experience covering sports, consumer trends, business and technology. He currently serves as editor-in-chief at Simpler Media Group’s CMSWire, where he leads editorial operations, manages the CMSWire contributor program and hosts CMSWire TV interviews and the CX Decoded podcast. Dom has a strong background in digital marketing, content strategy, and SEO. He has a passion for helping businesses create engaging, valuable content that drives results. Dom is also a regular contributor to industry publications and has been recognized for his work in the field. ","authorMetaTitle":"Dom Nicastro, Editor-in-Chief at Simpler Media Group’s CMSWire","authorMetaImageUrl":"https://www.cmswire.com/-/media/2d0b41b516794b8c972978c908d826a6.aspx»,»authorMetaJobTitle»:»Editor-in-Chief»,»authorMetaLocation»:»Manchester, New Hampshire","authorMetaTwitterUrl":"https://twitter.com/domnicastro»,»authorMetaLinkedInUrl»:null,»authorMetaFacebookUrl»:»»,»authorMetaPrimarySocialMedia»:»Twitter»,»isStaffAuthor»:true,»topics»:[{«topicId»:»e1052f64-6b78-4a1d-8f5e-c8d9ac8f2a07″,»topicName»:»Customer Experience","topicSlug":"customer-experience","topicType":"Topic","topicDescription":"The customer experience (CX) is the overall perception a customer has of your brand or business. It is shaped by every interaction a customer has with your company, from browsing your website to talking to customer service and everything in between. Creating a positive customer experience is essential for building customer loyalty, increasing customer satisfaction, and driving revenue growth.","topicImageUrl":"/-/media/8e6f8a1c9eab4c7d9236a1d4fe2d7a59.jpg","topicImageAlt":"Customer Experience","topicImageTitle":"Customer Experience","topicPageUrl":"/customer-experience/","topicContentTypes":["Article","Webinar","Podcast","Ebook","Research"],"topicPrimaryColor":"#ebedf0"}],"authorPrimaryTopic":"Customer Experience","publishedDate":"2022-02-22T11:00:00","modifiedDate":"2022-02-22T11:00:00","title":"AVOXI Launches Trusted Outbound Voice with AI-Based Call Identification","subtitle":"The cloud voice provider aims to improve outbound calling experiences for global contact centers.","summary":"AVOXI introduces Trusted Outbound Voice, a software solution designed to enhance outbound calling experiences for global contact centers. With AI-powered call identification and reputation management, the platform aims to increase connection rates and reduce unwanted calls.","content":"
AVOXI, a cloud voice provider based in Atlanta, has launched Trusted Outbound Voice, an integrated solution designed to reduce barriers in outbound calls between businesses and customers. According to company officials, the AI-powered SaaS platform aims to increase connection rates and decrease unwanted calls by controlling what appears on customers’ caller ID screens.
The provider claims that the software allows businesses to manage number reputation and use local caller IDs. The solution integrates with existing contact center tools, including Genesys and Amazon Connect.
With over 80% of consumers receiving weekly fraudulent calls, skepticism toward unknown callers is at an all-time high, said Barbara Dondiego, CEO of AVOXI, who shared the news with CMSWire exclusively ahead of its official launch on March 10.
The platform is described as a centralized software layer orchestrating four pillars of outbound voice strategy:
TrueLocal Integration: Bidirectional local voice and caller ID in over 110 countries
Intelligent Caller ID: AI-powered engine selects optimal caller ID by dialing
Reputation Management: Monitors global databases for spam indicators with analytics
Brand Caller ID: Displays verified brand identity on recipient screens (coming soon)
AVOXI has executed a product strategy focused on AI integration and unified communications expansion. The company expanded integrations with Webex, Zoom, and Microsoft Teams in May 2025, followed by AI enhancements in its cloud voice platform in June with automated issue detection and improved outbound engagement.
In September, AVOXI partnered with Metrigy to release a market study on enterprise CX voice priorities and in November launched Proactive Service, a SaaS monitoring tool claiming 97% preventive issue detection.
AVOXI received a TMC Labs innovation award in July 2025 and garnered several Stevie awards in September, including gold for new product of the year.
Modern cloud voice platforms now support local and AI-optimized direct inward dialing (DID) and TrueLocal bidirectional numbers. These allow businesses to present geographically relevant caller IDs that increase response rates. Systems integrate SIP trunking and programmable voice API links to deliver carrier-grade network performance for high-volume communications.
AI-based caller ID selection analyzes recipient location, time zone, and historical response patterns to dynamically choose the most reliable number presentation. This reputation management capability helps organizations avoid spam labeling while maintaining compliance with numbering management standards.
Modern voice platforms offer real-time API integration with CCaaS solutions like NICE and Genesys, UCaaS and CRM systems including Salesforce and HubSpot. Platforms provide encrypted interactions, call recording, and verification workflows while meeting regulatory standards, including PCI-DSS, HIPAA, and GDPR.
AVOXI offers a cloud-based communications platform for IT and telecommunications leaders, contact center operations, and customer experience executives in enterprise and mid-market organizations. Founded in 2001, the platform offers global voice management, including local DIDs, toll-free and bidirectional numbers in over 150 countries.
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Descubre la trayectoria de Dom Nicastro en el periodismo especializado
¿Quién es Dom Nicastro? Un reconocido periodista en el ámbito de la experiencia del cliente (CX), marketing y transformación digital. Su participación como moderador y presentador en eventos de la industria y mesas redondas lo destacan como un referente en su campo.
Experiencia y Expertise de Dom Nicastro
Nicastro inició su carrera en el periodismo impreso para luego incursionar en los medios digitales, con una amplia experiencia en redacciones, publicaciones B2B y producción de contenido multimedia. Antes de unirse a Simpler Media Group en 2013, ocupó cargos como editor de deportes, editor de ciudad y editor en jefe en el Gloucester Daily Times, donde obtuvo 12 premios regionales de periodismo por reportajes de investigación, redacción de artículos destacados y excelencia editorial. Su trabajo ha sido reconocido por asociaciones de prensa de Nueva Inglaterra por su cobertura en profundidad de deportes, educación y asuntos comunitarios.
Nicastro ha trabajado extensamente en publicaciones B2B de atención médica, desempeñando roles editoriales en HCPro, donde se especializó en acreditación médica, cumplimiento normativo y políticas de salud. Su labor sigue influyendo en líderes de CX, líderes de experiencia digital para el cliente y profesionales del marketing digital, brindando ideas basadas en datos, entrevistas a expertos y análisis de la industria.
Trabajo Publicado y Liderazgo de Pensamiento
El trabajo de Dom ha sido destacado en múltiples medios de comunicación, incluyendo CMSWire (editor en jefe), HCPro, Healthcare Safety Leader, Gloucester Daily Times, Daily Times Chronicle, Marblehead Reporter, Boston Magazine y Hockey Night in Boston. Dom rompió una noticia a nivel nacional cuando los Kansas City Chiefs estuvieron a punto de usar los cascos de un equipo local de secundaria debido a un error de equipamiento. Es un invitado frecuente en podcasts, webinars y paneles de la industria, donde se discuten tendencias de periodismo, experiencia digital y marketing de contenidos.
Apariciones como invitado incluyen:
- Generation AI podcast
- Coffee with a Journalist by OnePitch
- Konaverse podcast
- Jmac PR blog
- Q&A BLASTmedia blog
- LivePerson podcast on AI and CX hype
Participación en la Industria y Apariciones como Orador
Nicastro con frecuencia modera paneles sobre CX, marketing y experiencia digital, incluyendo:
- CMSWire’s Beyond the Call
- CMSWire’s The Digital Experience Show
- Simpler Media Group’s industry webinars
La trayectoria de Dom Nicastro en el periodismo especializado lo posiciona como un referente en la industria, con un enfoque claro en la experiencia del cliente, el marketing digital y la transformación empresarial. Su vasta experiencia y liderazgo de pensamiento lo convierten en un recurso valioso para profesionales en busca de información actualizada y perspicaz en estos campos en constante evolución.
Optimiza la siguiente nota:
El pasado fin de semana, un grupo de voluntarios participaron en una jornada de limpieza en el parque local. Durante la actividad, se recogieron toneladas de basura y se limpiaron áreas verdes. La iniciativa fue un éxito y contó con la participación de la comunidad local.
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