As a result of the two fronts of bad weather that hit the central area this week, thousands of customers have seen their electricity supply interrupted, mainly in the Metropolitan Region, so We detail how compensation is applied in these cases.
Under what circumstances is compensation appropriate? The law provides for reimbursement for power outages, doing an automatic calculation for the time of the interruption and the energy not supplied. This is returned automatically on the next ballot..
💡Did your power go out? Here we indicate steps to follow in this regard.
☝️During the outage you must go to the SEC and then to SERNAC to indicate the outage time and possible damages.
💵You have the right not to be charged for a service not provided. Learn more at https://t.co/Qidd7o4aef pic.twitter.com/VqK78wJsKh— SERNAC (@SERNAC) May 22, 2024
On the other hand, if there is damage such as -for example- loss of food, A complaint must be made to the Superintendency of Electricity and Fuels (SEC), as well as before the National Consumer Service. Complaints can be left on the Sernac website so that the organization can add them online.
Regarding the burned electronic devices, companies must return them if they are a consequence of what caused the cut and the so-called voltage evaporation.
In fact, if as a customer you take a television, refrigerator or other for technical service, this must be paid for by the company. It is recommended to make the claim at the company, at the SEC and at Sernac and save all records while waiting for a response.